FAQs

When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

 

How long will it take to receive my order?

Once you place your order, please allow 1-3 business days to process your order. After that, it will take an average of 7-14 business days for delivery. Specific delivery dates are not provided nor guaranteed.

 

Haven’t received your package or your order is showing delivered?

Please email us containing your order number so we may give you further assistance.

 

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

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Need more help or have a different question?

Feel free to email our customer support team at hello@urbnsupply.co